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Mumford's Law and Vision vs. Customer

Lewis Mumford (1895-1990) was an American Architecture and Literary critic, as well as Sociologist and Philosopher.  I often attribute a particular quote to Mumford, though I can't seem to locate the source.  When asked where to put a sidewalk, Mumford responds:

See where the people walk and then pave their path.

How many times have you seen two sidewalks intersecting at 90 degree angles, with worn grass cutting the corners?

There's a fine line between executing on your vision and listening to your customers.  Consider Mumford's quote, thinking of the sidewalk as the "vision" and the path as "customer needs."

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